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Trainline is an international digital rail and coach technology platform headquartered in the United Kingdom. It sells train tickets and railcards as well as providing free access to live train times and station information through its website and mobile app. The Government relations team at Trainline work alongside the commercial and retail divisions. DeHavilland and Trainline have worked together for many years, covering Government and legislative information and analysis for anything from finance to communications. Trainline use DeHavilland so they can both shape strategy and react to public policy development and events. Post-Covid, Trainline are a key player in the push to get people back onto trains. Trainline want to work with the Government to make rail travel more financially accessible and sustainable, and to maximise the contribution of rail travel to the push for net zero.

How we help Trainline

  • Real-time delivery
    The Williams-Shapps plan for rail in May was a massive event for the Government relations team at Trainline. The document is 114 pages of policy history and evaluation, from which emerges big proposals for change, such as the creation of Great British Railways to coordinate the sector, integrating rail transport with other modes of transport and various ways to improve the passenger experience. The paper was officially authored by the Secretary of State and Keith Williams the independent rail reviewer and was the culmination of at least three years’ work by a huge team of civil servants in the Department for Transport, including senior external sector advisers. DeHavilland did a good share of the heavy lifting for Trainline’s Government relations team to help them navigate these changes. We provided real-time information and analysis – succinct and comprehensive – on all aspects of the paper, so that Trainline could marshal their reaction and make their voice heard.
  • Sector knowledge
    We have a deep and broad knowledge of the entire transport sector, not just rail. Trainline uses DeHavilland to gauge what people are saying to gain whole-market understanding. It’s all in the daily transport update. Rail exists alongside competing and complementary modes of transport, and what’s happening elsewhere is highly relevant to the Trainline team. Our sector staff are always on hand to answer questions – big or small. If we don’t know the answer straight away, we’ll say so – and then go digging.
  • Intuitive platform
    DeHavilland’s intuitive CRM system enables Trainline to engage in a programmatic way. Trainline have an iterative database of their key stakeholders and a mechanism by which to reach out to them all in one place. Our system gives Trainline autonomy and independence to explore our anyone-can-use-it platform.

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Client Case studies

UCB

UCB is a multinational global biopharmaceutical company focused on creating value for people living with severe diseases in immunology and neurology now and into the future.

National Policy and Patient Group Engagement Lead, Rob Thomas, has used DeHavilland for five years to monitor and inform on the key issues and challenges the company faces: NHS performance, strategy and affordability; and political updates around lobbying, Brexit and Covid-19. Real insight that cuts through vast reports, white papers and media coverage is where DeHavilland comes in.

Cadent

Cadent owns, operates and maintains the largest natural gas distribution network in the United Kingdom, transporting gas to 11 million homes and businesses across North West, West Midlands, East Midlands, South Yorkshire, East of England and North London.

A lot of Cadent business is focused on decarbonisation – helping the UK to reach net zero and using their network to transport biogas and hydrogen to homes and businesses. The Cadent Government Affairs team looks at how they can play a part in helping political stakeholders at all levels, from local authority to Westminster and Whitehall, to reach their net zero ambitions. The Cadent Government Affairs team have been with DeHavilland for two years now. They have a tailored, user-friendly service – we work very much as a partnership. We take the time to get to know what’s important to the CG business.

MCS

MCS is an industry-led quality assurance scheme for renewable energy products and installation companies. MCS certification demonstrates that a company installs or manufactures to the industry-expected level of quality every time. MCS: Microgeneration Certification Scheme – a Government-created charity foundation – is the sole shareholder in MCS.

European Magazine Media Association

EMMA’s mission is to protect and promote the interests of European magazine publishers within the institutions of the European Union: the European Commission, the European Parliament and the European Council. Representing more than 15,000 magazine publishers (print and online), EMMA promotes media pluralism and diversity, and ensures that Europe’s periodical press industry remains competitive and vibrant.

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Larnie has worked across journalism, copywriting and content since graduating from City, University London with a degree in Journalism and Mandarin.

She joined DeHavilland in October 2022 to help the DeHavilland and Forefront Adviser teams craft high-quality content to deliver exceptional value to our clients.

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James joined DeHavilland in March 2023 after having read Global Political Economy and International Relations at Leiden University.

He operates within the Corporate Services Team working across the financial services and FMCG and manufacturing portfolios. He particularly enjoys covering the international development sector and watching government policy on political economy and security.

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Eliza joined DeHavilland in June 2023 having previously worked at the Department of Children, Equality, Disability, Integration and Youth in Ireland. Before this, she studied Business, Economics and Social Sciences at Trinity College Dublin. 

Eliza looks after the health portfolio within the wider public services team. She is particularly interested in health inequalities and women’s health.

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Lauren has worked in political monitoring since she graduated from the University of Bath with a First Class degree in Politics and International Relations. She joined DeHavilland in February 2022 initially covering the Education and Welfare portfolio, before her interest in the Online Safety Bill led her to take on the Tech, Digital and Telecoms portfolio in early 2023.

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Molly is currently the Data Team Leader at Dehavilland. She joined Dehavilland in March 2021 after studying politics at the University of Southampton and working as a data administrator at a trade association. Her interest in data has helped to expand sourcing and she is looking forward to the upcoming constituency boundary changes and how this will effect the next General Election.

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Sophia joined DeHavilland in June 2022. She heads up DeHavilland’s Public Services Team and leads on the pharmaceutical portfolio. Sophia enjoys following developments in the life sciences sector as its importance continues to grow in political discourse.

Before joining Dehavilland, Sophia graduated from the University of Reading with a first class degree in History and International Relations. After graduating she spent a year working as an Agent and Fundraiser for the Conservative Party.

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Miles joined DeHavilland four years ago having received a BA in Politics and International Relations from the University of Birmingham. He manages DeHavilland’s Corporate Service Team and leads on the financial services portfolio.

He enjoys watching post-Brexit regulatory divergence play out over time having tracked closely the passage of the Financial Services and Markets Act 2023.

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Before working at DeHavilland he worked for the Chartered Institute of Personnel and Development, focusing on social mobility. He has a Masters degree in International Political Economy from the University of Manchester and a Bachelors in Contemporary History and Politics from the University of Salford. He has also run two of his own businesses, one coaching football to primary school kids and another investing in property.

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She enjoys being able to work with a range of clients at the forefront of the issues of today, from recovering from the pandemic to efforts to decarbonise the sector.

Before joining DeHavilland, she graduated from the University of Edinburgh with a first class degree in History and Politics where she also spent a year abroad in Washington D.C.

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He looks after the housing, construction, and local government portfolio, within the wider infrastructure team. Within the housing sector, he particularly enjoys watching the ongoing debate about how and where the UK can build more homes.

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